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Technical Support FAQs

• 1. What are your hours of operation?
• 2. What number do I call for assistance?
• 3. May I e-mail questions or concerns?
• 4. How do I obtain a Service Contract?
• 5. How can I get a Service Engineer to visit my lab?
• 6. Is there training included with the purchase of my product/instrument?
• 7. Can I schedule preventive maintenance on-line?
• 8. How can I speak to an expert for my instrument related questions or problems?
• 9. How can I express my satisfaction/dissatisfaction of my Service experiences?

1. What are your hours of operation?

9:00 am - 5:30 pm , Monday to Friday with 24 hour emergency telephone coverage.

2. What number do I call for assistance?

0161 419 6306. For out of hours assistance call 07917 091581

3. May I e-mail questions or concerns?

Yes, send e-mail inquiries to this address.

4. How do I obtain a Service Contract?

Contact the Service Contracts Department on 0161 484 2335 or send e-mail inquiries to this address.

5. How can I get a Service Engineer to visit my lab?

Contact Technical Support on 0161 419 6306.

6. Is there training included with the purchase of my product/instrument?

Yes, onsite training is given after installation by one of our field specialists. Advanced user training can be booked by calling 0161 419 6306.

7. Can I schedule preventive maintenance on-line?

Currently there is no online scheduling. But you can send an e-mail to this address or call Technical Support on 0161 419 6306 to initiate this process.

8. How can I speak to an expert for my instrument related questions or problems?

Contact Technical Support on 0161 419 6306 , For out of hours assistance call 07917 091581

9. How can I express my satisfaction/dissatisfaction of my Service experiences?

Contact Technical Support on 0161 419 6306 or e-mail us at this address.