Customer Care FAQ's
Questions
- 1. What are your hours of operation?
- 2. What number do I call for assistance?
- 3. May I e-mail questions or concerns?
- 4. How do I obtain a Service Contract?
- 5. How can I get a Service Engineer to visit my lab?
- 6. Is there training included with the purchase of my product/instrument?
- 7. Can I schedule preventive maintenance on-line?
- 8. How can I speak to an expert for my instrument related questions or problems?
- 9. How can I express my satisfaction/dissatisfaction of my Service experiences?
Answers
1. What are your hours of operation?
8:00 am - 5:30 pm , Monday to Friday with 24 hour emergency telephone coverage.
2. What number do I call for assistance?
0161 483 5884. For out of hours assistance call 07917 091581
3. May I e-mail questions or concerns?
Yes, send e-mail inquiries to this address.
4. How do I obtain a Service Contract?
Contact the Customer Care team on 0161 483 5884 or send e-mail inquiries to this address.
5. How can I get a Service Engineer to visit my lab?
Contact the Customer Care team on 0161 483 5884.
6. Is there training included with the purchase of my product/instrument?
Yes, onsite training is given after installation by one of our field specialists. Advanced user training can be booked by calling 0161 483 5884.
7. Can I schedule preventive maintenance on-line?
Currently there is no online scheduling. But you can send an e-mail to this address or call the Customer Care team on 0161 483 5884 to initiate this process.
8. How can I speak to an expert for my instrument related questions or problems?
Contact the Customer Care team on 0161 483 5884, For out of hours assistance call 07917 091581.
9. How can I express my satisfaction/dissatisfaction of my Service experiences?
Contact the Customer Care team on 0161 483 5884 or e-mail us at this address.